Our Commitment and Working Together

Overview
At HALO Training Ltd, your success and satisfaction are at the heart of everything we do. We are dedicated to providing an exceptional training experience, tailored to your needs, with professionalism, flexibility, and transparency. Our goal is to make your journey with us smooth, rewarding, and stress-free.

By using our website or booking a service with us, you agree to the following terms, which are designed to ensure a positive experience for you while maintaining fairness and clarity in our operations.

Our Commitment to You
We are committed to delivering exceptional service and ensuring your satisfaction by:

✔ Providing high-quality training that aligns with your goals and requirements.
✔ Being as flexible as possible to accommodate changes in your schedule.
✔ Keeping you informed with clear and timely communication.
✔ Acting with integrity, professionalism, and a customer-first approach.
✔ Continuously improving our services based on your feedback.

Booking & Payments
Our training sessions are designed to provide maximum value. To ensure a smooth process:

• Invoices will be sent out with clear payment details and are due by the 20th day of the following month. And for large multi day residential events, to ensure everything runs smoothly, we may require full payment (or 50% of the total) before the event takes place.
• In some cases, we may offer flexible payment options and support to make the process hassle-free. If you have concerns, please reach out—we’re here to help.

Cancellations & Changes

At HALO, we strive to provide the best possible experience for all who work with us. Our events are scheduled based on demand, and while we do our best to stick to planned dates, times, and venues, sometimes changes are necessary due to circumstances beyond our control. If any adjustments are needed, we’ll keep you informed as soon as possible.

We understand that plans can change, and we’ll always do our best to be flexible and accommodate your needs. At the same time, we kindly ask for your understanding that last-minute changes can have financial implications for us.

If you need to cancel within 28 days of the event start date, a 50% fee of the total cost will apply and cancellations after the event has started will be subject to the full invoice amount. If you need to make any changes or cancellations, please let us know as soon as possible by emailing info@halotraining.co.nz.

By booking with HALO, you agree to these terms and conditions.

Use of Our Website
We are committed to keeping our website accurate and informative. While we strive for complete accuracy, occasional updates may be required. If you notice any discrepancies, please let us know.

Confidentiality & Privacy
Your privacy is our priority. We handle all personal information with care, in compliance with our Privacy Policy. Any information shared between us remains strictly confidential and is used solely for agreed-upon purposes.

Modifications to These Terms
To ensure fairness and relevance, we may update these terms as needed. Any changes will be published on our website, and continued use of our services confirms your acceptance.

We truly value our relationship with you and appreciate the trust you place in HALO Training Ltd. If you have any questions or special requests, please reach out via our contact page or email us at info@halotraining.co.nz. Your satisfaction is our priority, and we look forward to supporting your success!